Scottsdale, Arizona-based Liveops refers to itself as ”The modern call center that isn’t a call center”. This should give you a strong indication of what they do, and how and where it takes place. The company doesn't have call centers in the usual sense, but instead employs over 20,000 independent agents, working remotely. As such, it also describes itself as the world’s largest cloud contact center.
Virtual assistants, commonly referred to as VAs, come in all shapes and sizes. Many companies will hire VAs if they are looking for help with online administrative tasks (email, calendar management, data entry, etc), but don’t necessarily want to hire a full time employee just yet. They’re the perfect work from home job for busy people that may need to drop their work at a moments notice, or have very sporadic availability.
×